Frequently asked Questions

Here you will find answers to the frequently asked questions. If your question is not there, please send us an e-mail or call us.

Top 3 FAQs

1. Important phone numbers and addresses
Service hotline: 0000-0000000 (free of charge)
Order hotline: 0000-0000000 (free of charge)
Service times:
Monday to Saturday: 8am to 10pm
Sunday: 9 am to 8 pm (except national holidays)
You can reach us by mail at:
Name / Company
Street, Nr
ZIP / City
2. How can I cancel my order?

If you want to cancel your order, please contact our call center. You can request your cancellation by calling our service hotline 0000-000000 (free of charge), Monday to Saturday from 8.00 to 22.00 and Sunday from 9.00 to 20.00 (except on national holidays), or by fax 00000 - 00000 *, * (14 Ct / min from the German landline, max. 42 ct / min from the mobile phone).

3. How do I sign up?

You can log in by clicking "My Account" and then "Account Setup". If you want to order something, you have the possibility to open an account after sending the order.

Answer not found?
Use our contact form to ask us your question to the contact form