Frequently asked Questions

Here you will find answers to the frequently asked questions. If your question is not there, please send us an e-mail or call us.

Top 5 Questions

Important phone numbers and addresses
Service hotline: 0000-0000000 (free of charge)
Order hotline: 0000-0000000 (free of charge)
Service times:
Monday to Saturday: 8am to 10pm
Sunday: 9 am to 8 pm (except national holidays)
You can reach us by mail at:
Name / Company
Street, Nr
ZIP / City
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How can I cancel my order?

If you want to cancel your order, please contact our call center. You can request your cancellation by calling our service hotline 0000-000000 (free of charge), Monday to Saturday from 8.00 to 22.00 and Sunday from 9.00 to 20.00 (except on national holidays), or by fax 00000 - 00000 *, * (14 Ct / min from the German landline, max. 42 ct / min from the mobile phone).

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How do I sign up?

You can log in by clicking "My Account" and then "Account Setup". If you want to order something, you have the possibility to open an account after sending the order.

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Where do I see the shipping time?

In the detail view of each article, the estimated shipping time is noted.

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How does cash on delivery work?

In the case of payment by cash on delivery, COD fees amounting to EUR 4.00 are to be paid by the Supplier before delivery of the goods and - in the case of delivery by DHL - a transfer fee of EUR 2.00 per parcel shall be payable. This fee will be charged by DHL for the expenses incurred.

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New Questions

How do I deal with returns?

We want you to be satisfied with our deliveries. Therefore, you can return all items purchased from us free of charge within two weeks and receive immediately the paid purchase price. Software, telespiele, music CDs and videos or DVDs can only be taken back unopened. Please refer to our General Terms and Conditions for details

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What are cookies?

Your Internet browser has a feature / ability called "cookie", which stores small amounts of data locally on your computer. You may be asked to confirm cookies. These data include e.g. Information about which Internet sites you visit and which advertisements you have viewed. They can also be used to show you the same advertising multiple times. To do this, use the cookie to check whether the computer you are using already has a certain advertisement, e.g. From galeria-kaufhof.de, was shown. You do not have to make a special setting in your browser for cookies to be stored on your computer. Your browser will accept cookies by default and store them for example. In a directory called "Temporary Internet Files", since these are not a security risk. In the meantime, cookies are used by many Internet sites as standard.

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Answer not found?
Use our contact form to ask us your question to the contact form