Frequently asked Questions
Here you will find answers to the frequently asked questions. If your question is not there, please send us an e-mail or call us.
Top 5 Questions
Service hotline: 0000-0000000 (free of charge) Order hotline: 0000-0000000 (free of charge) Service times: Monday to Saturday: 8am to 10pm Sunday: 9 am to 8 pm (except national holidays) You can reach us by mail at: Name / Company Street, Nr ZIP / City
If you want to cancel your order, please contact our call center. You can request your cancellation by calling our service hotline 0000-000000 (free of charge), Monday to Saturday from 8.00 to 22.00 and Sunday from 9.00 to 20.00 (except on national holidays), or by fax 00000 - 00000 *, * (14 Ct / min from the German landline, max. 42 ct / min from the mobile phone).
You can log in by clicking "My Account" and then "Account Setup". If you want to order something, you have the possibility to open an account after sending the order.
In the detail view of each article, the estimated shipping time is noted.
In the case of payment by cash on delivery, COD fees amounting to EUR 4.00 are to be paid by the Supplier before delivery of the goods and - in the case of delivery by DHL - a transfer fee of EUR 2.00 per parcel shall be payable. This fee will be charged by DHL for the expenses incurred.
We want you to be satisfied with our deliveries. Therefore, you can return all items purchased from us free of charge within two weeks and receive immediately the paid purchase price. Software, telespiele, music CDs and videos or DVDs can only be taken back unopened. Please refer to our General Terms and Conditions for details
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